Customer Service
SexualPleasurers.com has been the premier online intimate apparel retailer since 2006. Here at sexualpleasurers.com Our goal is to bring you the online shopper, the best quality products and lowest prices available on the internet today! Sexualpleasurers.com has listed what we feel are some good points that you the customer are looking for in an online adult sex store.When you order with us, your information is backed by our 100% security guarantee. All items are shipped discreetly in plain wrapping.
Contact Information
We love to hear from our customers. Please contacts us with questions or suggestions at:
Phone: (888) 446-9997
E-mail: info@sexualpleasers.com
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PAYMENT POLICY
What forms of payment do you accept?
SexualPleasurers.com accepts bank wire transfer, direct deposit, cashier's check,
company check, personal check, money order.
Visa, Master Card, Discover Card, American Express, & Paypal.
In the event that a payment is insufficient, counterfeit, or untimely, an interest rate of
1.5% per month will be charged as well as the attorney fees and any other costs and
expenses incurred in debt collection.
Discreet Shipping/ Confidentiality
100% Discretion is what you always get from sexualpleasurers.com.
Discreet Shipping
sexualpleasurers.com orders are shipped in plain envelopes and boxes with only our
address (and yours) on the mailing label.
When will my order ship?
With cashier's check, company check, personal check, and money order payments,
your order will ship once payment clears.
With credit and debit card, bank wire, and direct deposit payments, your order will
usually ship 1-2 business days, if the item you ordered is available.
Backorders
While we try to maintain a high inventory level on the most popular items, there are
times when a particular style, color, or size is not in stock. If this is the case, we will
e-mail you that the item is on backorder and ask if you would like to wait for the product,
replace it with a different item, or cancel that part of the order.
NOTE OF BUYER RESPONSIBILITY:
Buyer must properly maintain product and routinely check product before sighning
deleivery receipt.
Buyer also agrees to assume all risks when operating or allowing others to operate his
or her product. If buyer does not feel capable of operating the product, he or she must
find professional training for such activity.
MUST BE 18 OR OLDER
FOR THE SEX TOYS
The material available within Sexualpleasurers.com may include sexually explicit content
and graphics. For this reason, anyone entering this site MUST be 18 years or older.
By visiting this site you are agreeing to the following statements:
Under penalty of perjury, I swear that at this time, I am an adult, 18 years or older.
I promise that I will not allow or share any of the material within this site with any
person(s) under 18 years of age.
I understand that in gaining access to this site, I will potentially be exposed to sexually
explicit images and descriptions.
*RETURN & REFUND POLICY*
SexualPleasurers.com prides itself on the quality of our products and online
shopping experience.
Please note that state law prohibits the return of certain items once they have been
worn. We strictly adhere to this law. Therefore, all sales on items that are worn over
the crotch area are final (please choose color and size carefully before placing your
order). In addition, opened hosiery cannot be returned. Please note that all underwear
bought can not be returned. PLEASE CHOOSE SIZE WISELY! WE DONT ECXCEPT
RETURNS unless your package is received damaged!
We are aware that some online lingerie retailers are offering returns on intimate
apparel. Please, for your own health and safety consider that some of these sites
simply reship returned items that may have been worn by others.
SHIPPING DAMAGE
All SexualPleasurers.com shipments are insured for lost shipments and damages;
however, regarding damage, it is the buyer's responsibility to document all packaging
and product damages so that we can file the insurance claim to get you are damaged
product replaced.
What do I do if my purchase arrives damaged.?
You should inspect your item for damages when it arrives. If your item has minor
damage, make sure you note it before excepting it. If your item has severe damage,
you can refuse the item and once we confirm the item was refused and that the damage
was severe, we will send you a replacement item.
When you sign for your delivery, you must document all damage to packaging and
product. If you sign the delivery receipt without documenting the product's and
packaging condition, it means you are accepting your delivery as is and no insurance
claim can be filed for a replacement or replacement parts and you will be subject to
replacement costs. Shipping driver's know that they must wait for you to inspect your
shipment so do not sign the delivery receipt until you have made a thorough inspection.
If you are not sure what to do when you receive your shipment, contact us immediately
while the driver is still there at 888-446-9997 and we will assist you so you can be
certain you follow the proper insurance procedures.
CANCELLATION POLICY
Can I cancel my order?
Once an ordered is placed to a SexualPleasurers.com sales specialist and payment
is received, your order immediately enters our order processing system and is normally
shipped within 24-48 hours.
You can cancel your order if it has not been shipped.
If you cancel your order or refuse your order after it has been shipped, you agree to be
responsible for the total shipping costs incurred to and from your location, which
includes original shipment fees on items ordered during a free shipping promotion.
Privacy Policy
The privacy of your personal information is extremely important to us. Your personal
information is not shared with any other company, with the exception of those
companies that require information in order to fulfill your order. We NEVER make
marketing phone calls. We will only e-mail you in regard to your order or if you have
indicated that you would like to receive notice of special offers.
We implement a variety of security measures to maintain the safety of your personal
information. Your personal information is contained behind secured networks and is
only accessible by a limited number of persons who have special access rights to such
systems, and are required to keep the information confidential. All personal information
you supply is transmitted via 128 bit Secure Socket Layer (SSL) technology and then
encrypted into our databases to be only accessed as stated above.